We strive to ensure every customer is 100% happy with the product and service they have been provided however in the event you are not happy please write or email your complaint to:
Complaints Officer
Vision Asset Finance Ltd
27-28 The Courtyard Galgorm Castle
BALLYMENA
Co. Antrim, BT42 1HL
Email complaints@visionassetfinance.com
Tel: 028 2565 6000
Upon receipt we will attempt to make contact with you within 2 working days to acknowledge your complaint and gather any additional information required.
Within 5 further working days we will provide a decision regards your complaint and the reasons behind the decision.
If you are unhappy you may appeal to:
Trevor Finlay – Managing Director
Vision Asset Finance Ltd
27-28 The Courtyard Galgorm Castle
BALLYMENA
Co. Antrim, BT42 1HL
Email complaints@visionassetfinance.com
Tel: 028 2565 6000
Upon receipt of an appeal Trevor Finlay (or his designate) will attempt to make contact with you within 2 working days to acknowledge your appeal and gain an understanding of the issues around the original decision.
Within 5 further working days we will provide a final decision regards your complaint.
If you continue to be unhappy with our responses you may complain to: –
Financial Ombudsman Service
The Financial Ombudsman Service
Exchange Tower
London, E14 9SR
complaint.info@financial-ombudsman.org.uk
0800 023 4567